Here's where you can get help!
Vertex Help Site
Visit Vertex Help to review helpful How To articles and FAQs.
Customer Support Team
Support Email: firstname.lastname@example.org
Support is available:
Monday through Friday
7am - 7pm CST (excluding US holidays)
US Holiday Schedule
Our current holiday schedule includes: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve Day.
After Hours Support
The Support office is not staffed outside of normal business hours. Support emails will be responded to first thing the next business day.
Customer Success Manager
If you are on our premium support, you will have a dedicated CSM that you can reach out to for best practices, success planning, and Quarterly Business Reviews.
Vertex Product Releases
Vertex releases occur approximately once a week. Releases contain new feature enhancements and bug fixes. Releases are automatically pushed to your Vertex environment.
Additional Vertex Resources
View Webinars and Whitepapers here.