Problem: When you open a snapshot in a Vertex Story, you don’t see the 3D tools, such as rotate or zoom. This is because you are a Starter User. If your account came with a 3D trial, it has now expired. You still have all of the functionality needed to collaboratively review and provide feedback to others, but your 3D functionality expired.
Solution: Continue to collaborate using 2D functionality or upgrade your account to a paid, Plus User. To upgrade, fill out this form, and we'll contact you.